Facility Request Form

Please note that this form is only a request - it is not a reservation.

Once this form is submitted we will call you within 2-3 business days to confirm the date and collect payment via credit/debit card over the phone.
If we leave you a message you will have 24 hours to call us back with your card number to ensure your date is held.
PLEASE REMEMBER IT IS FIRST COME - FIRST PAID!
IF YOU DON'T PAY WHEN WE CALL YOUR RESERVATION TIME IS OPEN TO THE PUBLIC AND COULD BE TAKEN BY SOMEONE ELSE!

💸 Updated Refund & Cancellation Policy
- Effective August 1, 2025

📆 Standard Refund Policy

Refunds are based on how far in advance the cancellation is made:

  • More than 30 days before rental: 100% refund

  • 15–30 days before rental: 50% refund

  • 14 days or less: No refund

Refunds will be returned to the original payment method when possible. If not, a refund check will be mailed, or a credit can be applied to your HRC account (valid for 6 months).

🎓 Holiday & High-Demand Weekends

These dates include:

  • Graduation weekends (FHSU, HHS, TMP, etc.)

  • Saturday/Sunday after Thanksgiving

  • Weekends around Christmas & New Year's

Refunds will not be issued for these dates after 14 calendar days from the original booking, unless HRC cancels the reservation.

🌧 Weather or Facility Closure

  • If HRC cancels your rental due to weather, maintenance, or emergencies, a full refund will be issued.

  • If the facility stays open but the weather is questionable, refund requests will be reviewed case-by-case.

🛑 Holiday Closures

HRC does not allow rentals at the Rec Center only on these dates:

  • New Year’s Day (HRC closes at noon on New Year’s Eve)

  • Memorial Day

  • 4th of July

  • Labor Day

  • Thanksgiving Day & the Friday after

  • Christmas Eve & Christmas Day

If your reservation is affected by a closure and you were not informed, a full refund will be issued.

📌 Additional Notes

  • No refunds for no-shows.

  • Renters arriving early or leaving late will be charged for extra time.

  • Multi-day or large rentals may require a custom agreement with additional terms.